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Frequently Asked Questions about ZipZone Outdoor Adventures

What you need to know before your experience at ZipZone

What is the Adventure Park?

It is a playground in the trees! Our self-guided aerial adventure park provides hours of thrills and challenges for all ages and abilities. Options range from a kid’s course on the ground, through our mid-level trails, all the way to expert level black diamond challenges. We provide all your gear and teach you how to use it, then you set the pace. Tackle as many obstacles as you want! The adventure park is a series of platforms in the trees connected by ladders, bridges, ropes, ziplines and obstacles of every kind, all situated in a beautiful forest on the edge of the city. Activities offered are appropriate for ages 5 to 100. The trails are color coded purple through black to reflect difficulty level. Age restrictions are shown below.

What is a zip line tour?

Our zip line tours (the Canopy Tour and Zip Rush Tour) are fully guided tours utilizing zip lines to travel from tree to tree.

What is the difference between the Zip Line Tours and the Adventure Park?

The Canopy and Zip Rush Tours are fully guided tours where two guides accompany you and your group throughout the tour.  Guides work all the gear including clipping participants into safety lifelines and operating braking systems on the line.  The Adventure Park is a self-guided park where our staff will teach you to use the Smart Safe Belay system to clip into the course and make your way through the obstacles.  The Adventure Park is going to be a higher physical challenge than the Zip Line Tours.

Are there age restrictions?

Our Adventure Park offers activities for ages 4 and up. Ages 4-11 must be supervised by an adult at all times.

For the sake of safety, there are restrictions for going on the tour.  For the Canopy and Zip Rush tours, riders must be a minimum of 7 years old and weigh 50 lbs.  The maximum allowable weight on the tour is 270 lbs.

What are the weight restrictions?

All guests must weigh less than 270 lbs.  In order to participate in the Canopy or Zip Rush Tours riders must be a minimum 50 lbs. and can weigh no more than 270 lbs. Every guest will be weighed at the tour, so this weight is with your clothes and shoes on! This restriction is put in place based on the speed of the zip line, not the amount the cables can hold.  On the zip line tours, we are able to accommodate riders as light as 50 lbs. utilizing our tandem zip line system on certain lines (typically 1 or 2 of the longer lines, the other zips the rider can go on their own).

Are there health restrictions?

You should be prepared for some light physical activity like climbing stairs, crossing bridges, walking short distances over uneven terrain, and lifting up to 10 lbs.

What are all of the restrictions?

  • Weight restrictions: no more than 270 lbs. (and at least 50 lbs for the Canopy Tour and Zip Rush Only
  • The minimum age is 7 years old for the Zip Line Tours and Adventure Park and 4-7 years old for the Kids Park
  • Zip line tour guests should be prepared for some light physical activity. Zip line tours include climbing stairs, crossing bridges and walking short distance over uneven terrain.
  • Adventure Park guests should be ready for moderate to high physical activity.  The Adventure Park program consists of bridges, cable walkways, climbs, zips and many elements involving balance.
  • Activities are not recommended for anyone who may have a heart condition, neck/back issues, or other medical concerns which would limit participation.
  • Cannot be pregnant.
  • We reserve the right to refuse participation to anyone we see consuming alcohol or illegal drugs on the property prior to participation or anyone who is impaired in any way.

Anyone with the following conditions should consult a physician to determine whether or not it is appropriate to participate in a zip line tour:

  • Heart conditions
  • High blood pressure
  • Neck and/or back issues
  • Dizziness
  • Seizures
  • Debilitating fear of heights

If you are pregnant, you will not be allowed to ride the zip lines.

No smoking, alcohol, or drug use is permitted at any time prior to or throughout the experience.
We are committed to making our tour as accessible as possible to our participants.  While there are certain restrictions that have been put in place to protect the public, we are often able to accommodate individuals outside of these parameters with advanced notice and approval by the tour manager.

ZipZone is not obligated to complete a visit if participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in these situations.

I have a reservation and it is raining, or calling for rain, what do I do?

We love Ohio, but depending on the day we may or may not love the weather.   Ohio weather is very hard to predict, so we tend to make the call as close to the reservation time as possible.  We do run tours in light rain, and based on that we compare zipping to golf.  If people would keep golfing in the weather, we will keep zipping.  So, if there is extreme weather like storms, high winds or heavy rain we will cancel the visit, but in light to moderate rain we will still run the visit.  Dress for the weather, and if you need it, we do have ponchos at the office.

Do kids need to be supervised?

On the Adventure Park, kids ages 4-11 need to be supervised by an adult. The supervising adult can be on the ground or on the course with the kids. Some trails do require an adult to accompany kids of a certain age.

On the zip line tour an adult must be on the property for all minors 15 years old or younger, for the duration of the program. For any minor 12 and under an adult must accompany children on the zip line tour.  Please call if you have questions.

Do I need to make a reservation?

Yes. All guests need to make a reservation. Make a reservation here.  We will try to accommodate walk-ins based on availability, but it is always easier to reserve a spot online before arriving at the office.

What if I don’t have a credit card to book online?

If you do not have a credit card, or would like to pay with a check, please call our reservation line and they will arrange for payment.

Do I need to sign a waiver?

Yes, all guests who wish to zip line must sign a waiver.  Guests under the age of 18 will need a guardian’s signature before zipping or climbing. We prefer the waivers be signed ahead of time by clicking on the link to your customer terminal in your confirmation email. Or you can Click here to sign our waiver.

What if I am afraid of heights?

Don’t worry!  Most people say zip lining is not as scary as they thought it would be!  Our canopy tour is designed to progress from shorter slower lines to longer, faster, higher lines to keep you comfortable.  Our certified guides are professionally trained to keep you safe throughout the tour.  Each piece of equipment, as well as the tour is inspected daily to ensure it is all in proper working order.  We embrace the “Challenge by Choice” philosophy, so you can be sure you will not be forced to do anything you don’t want to do.

Is it safe?

The park was built following the leading standards in the industry developed by the Association of Challenge Course Technology (ACCT).  All guides have been trained by Get a Grip Adventures, LLC to meet or exceed ACCT standards.  We do everything we can to make this the best experience possible!  Did we mention the cables are tested to hold 26,000 lbs.?

ZipZone is a founding member of the Ohio Zip Line Association (OZLA), a group working together with the Ohio State Department of Agriculture, Amusement Ride Safety Division as state regulations are developed for zip lining.  One of our owners, Lori Pingle, is the President of the Board of the OZLA and is on the Zip Line/Canopy Tour committee for the ACCT.  We are working hard to stay at the forefront of standards and regulations in our industry.

Where is ZipZone Outdoor Adventures located?

Our zip line Outdoor Adventures, is located in central Ohio at 7925 North High Street in Columbus, Ohio at Camp Mary Orton. We are just north of 270 off of Route 23. Traffic can be heavy on weekdays during rush hour, so please allow an extra 15-20 minutes for traffic. Once you are on the gravel camp road, be sure to drive slowly, it is a two way road.

***Our entrance is located directly off of Route 23 (N. High St.) and is only accessible by making a RIGHT turn from the SOUTHBOUND lane.  If you are traveling from the south and headed north on 23, go through the underground tunnel and turn left at the first light which is Northwoods Blvd. Northwoods will loop around to Route 23.  Turn right onto Route 23.  Look for the ZipZone Outdoor Adventure, Camp Mary Orton sign and orange banner flags at our entrance. Please call us if you have questions 614-847-9477.***

If you are traveling south, you are in luck! Just turn right into our tour entrance! Just turn into the driveway with the orange ZipZone banner flags and the blue Welcome flags.

Get directions.

 What should I wear or bring to zip line?

You’ll be required to wear closed toe hiking or athletic type footwear. We won’t be able to let you on the zip line tour or the adventure park if you’re wearing sandals or flip-flops. The Five Finger shoes are not recommended and may be worn at your own risk.

We recommend bringing the following:

  • Longer shorts, or pants and t-shirts that can be tucked in, so you’re more comfortable in our full body harnesses
  • Wear sunscreen
  • Layer up! Weather in central Ohio can be unpredictable
  • Remove any dangling jewelry and rings before arriving
  • Bring a camera! (Make sure it has a strap so you can secure it)
  • Cash to tip your amazing guides!

The follow items are prohibited:

  • Tobacco items
  • Pets
  • Weapons of any kind
  • Cell phones and other mobile devices that cannot be secured during participation

There is no storage facility for guest use at the office location. All valuables should be left at home or in your car. ZipZone is not responsible for your belongings or any loss of personal items. We will have a place for you to secure your keys, though. ZipZone provides all equipment needed to participate in the visits (e.g. harnesses and helmets).

What is your cancellation policy?

  • If you need to make a change to your reservation we can do so ONE time with at least 48 hour notice before your zip line tour or adventure park date.
  • Your reservation is completely transferable to someone else if you are unable to make your reserved time.
  • Refunds and changes in date and time can be accommodated based on availability if made at least 10 days in advance.
  • For cancellations, we can issue a refund less a $15.00 per person processing fee.
  • If you arrive late for your reserved time and we are unable to fit you into an opening, we will not issue any refunds.
  • No refunds will be made for cancellations made within 10 days of your reservation.
  • ZipZone Outdoor Adventures reserves the right to cancel tours or close the park due to inclement weather, unforeseeable hazards, or events beyond our control. In these events, we will do our best to re-book your tour or provide a voucher for you to re-book as appropriate.

Are visits cancelled due to weather?

  • ZipZone Outdoor Adventures is open RAIN or SHINE. We recommend dressing for the ever-changing Ohio weather!
  • In the event of severe weather (such as thunder, lightning, or high winds) ZipZone may close and will re-schedule your activity.
  • Refunds may be issued as appropriate.

Can I bring a camera?

Yes!  You can bring a camera, but it is at your own risk.  You will want to have a way to secure the camera either with a strap or in a cargo style pocket on your pants.

For the zip line tours if you don’t want to bring a camera, don’t worry!  The guides will be taking photos along the way that are available for purchase at the office.  You get the digital image that you can print, post, or whatever!  See the photos HERE

We currently do not have a photo sales option for the Adventure Park.

What is the maximum group size?

Currently we offer group zip line tours with a maximum size of 8 people. If you have a group with more than 8 people, please contact us so we can make special arrangements.

The Adventure Park will accommodate much larger groups, contact us for details.

Should I tip my guides?

Tipping is entirely up to you.  Our guides appreciate tips, and if you feel you received exceptional service, feel free to tip your guides.  People always ask what an average tip is and we have found $5-$10 per guest is about average. We also encourage you to fill out a comment card to tell us how we are doing.

Can I book by myself?

While you can make a reservation on your own, we do need at least 3 people to book on any tour in order to run the tour.  If you are booking by yourself, or as 2 people, try to make a reservation for a tour time where others have already booked to ensure your tour will run as scheduled.

Can I buy a gift certificate?

Yes. If you wish to purchase a gift certificate, you can do so on the Gift Card page, or by calling our office at 614-847-9477.  Gift certificates are transferable for any tour, or any person and are valid for 2 years from the date of purchase. Gift certificates need to be used all at once and the balance cannot be carried over.

Are there discounts available?

Check our Special Offers page for current discounts and specials.

How can I purchase the photos from my tour?

After your tour, you can purchase photos from one of the kiosks in the office.  Photos are $5 for the first photo and $2 for each additional.  If you already left and want to purchase photos, click HERE to view and purchase photos.  Photos purchased online are $5 each.

Do you offer Birthday Party Packages?

Yes we do!  For more info, CLICK HERE!

Have a question that you don’t see answered here? Contact us.