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(614) 847-9477

Frequently Asked Questions about ZipZone Canopy Tours

What you need to know before zip lining in Columbus, Ohio

 

Are there age restrictions?

For the sake of safety there are restrictions for going on the tour.  Riders must be a minimum of 7 years old and weigh 50 lbs.  The maximum allowable weight on the tour is 270 lbs.

What are the weight restrictions?

In order to zip line, riders must be a minimum 50 lbs. and can weigh no more than 270 lbs. Every guest will be weighed at the tour, so this weight is with your clothes and shoes on! This restriction is put in place based on the speed of the zip line, not the amount the cables can hold.  They can hold a lot more than that—try 26,000 lbs!  We are able to accommodate riders as light as 50 lbs. utilizing our tandem zip line system on certain lines (typically 1 or 2 of the longer lines, the other zips the rider can go on their own).

Are there health restrictions?

You should be prepared for some light physical activity like climbing stairs, crossing bridges, walking short distances over uneven terrain, and lifting up to 10 lbs.

Anyone with the following conditions should consult a physician to determine whether or not it is appropriate to participate in a zip line tour:

  • Heart conditions
  • High blood pressure
  • Neck and/or back issues
  • Dizziness
  • Seizures
  • Debilitating fear of heights

If you are pregnant, you will not be allowed to ride the zip lines.

No smoking, alcohol, or drug use is permitted at any time prior to or throughout the tour.
We are committed to make our tour as accessible as possible to our participants.  While there are certain restrictions that have been put in place to protect the public, we are often able to accommodate individuals outside of these parameters with advanced notice and approval by the tour manager.

ZipZone is not obligated to complete a tour if participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in these situations.

I have a reservation and it is raining, or calling for rain, what do I do?

We love Ohio, but depending on the day we may or may not love the weather.   Ohio weather is very hard to predict, so we tend to make the call as close to the tour time as possible.  We do run tours in light rain, and based on that we compare zipping to golf.  If people would keep golfing in the weather, we will keep zipping.  So, if there is extreme weather like storms, high winds or heavy rain we will cancel the tour, but in light to moderate rain we will still run the tour.  Dress for the weather, and if you need it, we do have ponchos at the tour.

Do kids need to be supervised?

For all minors 15 years old or younger, an adult must be on the property for the duration of the tour. For any minor 12 and under an adult must accompany children on the zip line tour.  Please call if you have questions.

Do I need to make a reservation?

Yes.  All guests need to make a reservation. Make a reservation here.  We will try to accommodate walk-ins based on availability, but it is always easier to reserve a spot online before arriving at the tour.

What if I don’t have a credit card to book online?

If you do not have a credit card, or would like to pay with a check, please call our reservation line and they will arrange for payment.

Do I need to sign a waiver?

Yes, all guests who wish to zip line must sign a waiver.  Guests under the age of 18 will need a guardian’s signature before zipping. You can download the waiver here.

What if I am afraid of heights?

Don’t worry!  Most people say zip lining is not as scary as they thought it would be!  Our canopy tour is designed to progress from shorter slower lines to longer, faster, higher lines to keep you comfortable.  Our certified guides are professionally trained to keep you safe throughout the tour.  Each piece of equipment, as well as the tour is inspected daily to insure it is all in proper working order.  We embrace the “Challenge by Choice” philosophy, so you can be sure you will not be forced to do anything you don’t want to do.

Is it safe?

The tour was built following the leading standards in the industry developed by the Association of Challenge Course Technology (ACCT).  All guides have been trained by Get a Grip Adventures, LLC to meet or exceed ACCT standards.  We do everything we can to make this the best experience possible!  Did we mention the cables are tested to hold 26,000 lbs.?

ZipZone is a founding member of the Ohio Zip Line Association (OZLA), a group working together with the Ohio State Department of Agriculture, Amusement Ride Safety Division as state regulations are developed for zip lining.  One of our owners, Lori Pingle, is the President of the Board of the OZLA and is on the Zip Line/Canopy Tour committee for the ACCT.  We are working hard to stay at the forefront of standards and regulations in our industry.

Where is ZipZone Canopy Tours located?

Our zip line canopy tour, is located in central Ohio at 7925 North High Street in Columbus, Ohio at Camp Mary Orton.  We are just north of 270 off of Route 23.  Traffic can be heavy on weekdays during rush hour, so please allow an extra 15-20 minutes for traffic.  Once you are on the gravel camp road, be sure to drive slowly, it is a two way road.  The traffic pattern has recently changed and you can no longer turn left into our tour if you are heading north on 23.  You will need to follow the ‘Camp Activities” detour sign that will take you around a loop and back to 23.  If you are traveling south, you are in luck!  Just turn right into our tour entrance!

Get directions.

What should I wear or bring to zip line?

You’ll be required to wear closed toe hiking or athletic type footwear. We won’t be able to let you on the zip line tour if you’re wearing sandals or flip-flops. The Five Finger shoes are not recommended and may be worn at your own risk.

We recommend bringing the following:

  • Longer shorts and t-shirts that can be tucked in, so you’re more comfortable in our full body harnesses
  • Wear sunscreen
  • Layer up! Weather in central Ohio can be unpredictable
  • Remove any dangling jewelry and rings before arriving
  • Bring a camera! (Make sure it has a strap so you can secure it)
  • Cash to tip your amazing guides!

The follow items are prohibited:

  • Tobacco items
  • Pets
  • Weapons of any kind
  • Cell phones and other mobile devices

There is no storage facility for guest use at the tour location. All valuables should be left at home or in your car. ZipZone is not responsible for your belongings or any loss of personal items. We will have a place for you to secure your keys, though. ZipZone provides all equipment needed to participate in the tours (e.g. harnesses and helmets).

What is your cancellation policy?

We have a 10 day cancellation policy.  This means refunds and changes in date and time for zip line tours can be accommodated based on availability if made at least 10 days in advance.  (That is 10 days, not 10 business days… just to be clear.)  For cancellations we can issue a refund minus a $15.00 per person processing fee.   No refunds will be awarded for cancellations made within 10 days of your reservation.  If you need to make a change to your reservation we can do so ONE time 48 hours or more before your reserved date.  Please note that your reservation is completely transferable so you can give it or sell it to someone if you can’t make it.

If you show up late for your tour, there is no way for us to get you to your tour group.  We will not issue any refunds if you show up late.

ZipZone reserves the right to cancel tours due to inclement weather, unforeseeable hazards, or events beyond our control.  In these events, we will do our best to re-book your tour immediately or provide a voucher for you to re-book or a refund as appropriate.

Are tours cancelled due to weather?

Zip line tours will run in light rain, however cancellations may occur during high winds, severe thunderstorms, or hazardous weather. In these events, we will do our best to re-book you for another day or provide a voucher for you to re-book.  We will evaluate the situation, and can provide a refund as appropriate.

Can I bring a camera?

Yes!  You can bring a camera, but it is at your own risk.  You will want to have a way to secure the camera either with a strap or in a cargo style pocket on your pants.  If you don’t want to bring a camera, don’t worry!  The guides will be taking photos along the way that are available for purchase at the tour.  You get the digital image that you can print, post, or whatever!  See the photos HERE

We also offer rentals of GoPro HD cameras for video.  The cameras attach to your helmet to get amazing High Definition video of your zip experience!  Cameras can be rented at the reservation desk for only $25 which includes a memory card of your footage!!

What is the maximum group size?

Currently we offer group zip line tours with a maximum size of 8 people. If you have a group with more than 8 people, please contact us so we can make special arrangements.

Should I tip my guides?

Tipping is entirely up to you.  Our guides appreciate tips, but they are by no means required.  If you feel you received exceptional service, feel free to tip your guides.  We also encourage you to fill out a comment card to tell us how we are doing.

Can I book by myself?

While you can make a reservation on your own, we do need at least 3 people to book on any tour in order to run the tour.  If you are booking by yourself, or as 2 people, try to make a reservation for a tour time where others have already booked to ensure your tour will run as scheduled.

Can I buy a gift certificate?

Yes. If you wish to purchase a gift certificate, you can do so on the reservation page, or by calling our office at 614-847-9477.

Are there discounts available?

Check our Special Offers page for current discounts and specials.

How do can I purchase the photos of me from my tour?

After your tour, you can purchase photos from one of the kiosks in the office.  Photos are $5 for the first photo and $2 for each additional.  If you already left and want to purchase photos, click HERE to view and purchase photos.  Photos purchased online are $5 each.

Have a question that you don’t see answered here? Contact us.